Terms and Conditions



General Tems and Conditions

Formation of Contract:
The contract comes into being once you have placed your order and we have
either delivered the goods or confirmed the order.

Applicable Law/Prices: 
German law applies, to the exlusion of UN sales law. All prices are quoted
inclusive of the prevailing statutory rate of value added tax (currently 19 % in
Germany) but net of packaging and shipping costs. 

Packaging an Shipping Costs:
Orders worth € 50,00 or more are delivered free of charge within Germany.
A fixed-rate charge of € 4,90 to cover packaging and shipping costs is made
on orders below this value. Please note that our minimum order value is for
goods to a value of  € 20,00. For deliveries abroad packaging and shipping
costs will be charged irrespective of the order value.

Payment Terms and Conditions, Payment Arrears and Retention of Title :  
You have the choice of payment by direct debit or bank transfer. If you choose
direct debit you will receive a 2 % discount on the invoice amount. If  opting for
payment on receipt of invoice, the invoice amount must be transferred in full
within 14 days of receipt of the goods. This is without prejudice to the fact that
our claim is due for immediate payment, and in individual cases we reserve the
right only to deliver in return for advance payment. 
You must meet the cost of the bank charges made on foreign bank transfers.
In the event of payment arrears we shall exact both penal interest and late
payment charges. The delivered goods remain our property until they have
been paid for in full.

Your right of return an cancellation: 
You are entitlet, without giving any reason, to cancel the contract in writing (by
letter, fax or email) or by returning the goods within 14 days of their receipt.

Contact information: 
Josef Mack GmbH & Co. KG, Bruch 17, 83404 Ainring
Telefon: 08654/77019-0 * Fax: 08654/77019-10
E-Mail: info@mack-natur.de

The cancellation period is deemed to have been observed provided the notice
thereof is sent or the goods shipped within the 14-day period. If the order value
(including VAT but excluding packaging and shipping costs) is more than
€ 40,00, or if you have already paid for the goods, either in full or in part, you can
request from us (including by telephone) a carriage-paid freeway stamp (only
available for carriage within Germany).

If the order value (including VAT but excluding packaging and shipping costs)
is less than € 40,00, or if you have not made any payment, you will have to meet
the regular return costs yourself. Any payments already made will be refunded
in the event of due and proper cancellation. However, if there has been any
deterioration of the goods (for instance through their normal use) we are entitled
to withhold a corresponding amount (unless the deterioration is due to inspection
of the goods of the kind customary in a retail store, for example). You can avoid 
this by not using the goods and refraining from any action that could reduce their

The provisions of this paragraph do not apply if the delivered goods differ from
those ordered or are defective.   

Data protection: 
We collect, store and use your personal data purely for the purposes of executing
your order and for direct marketing by our company. They are not passed on to any
third parties.